Troubleshooting
Problem
Community Console online help fails with "WPG WAS_INSTALL_ROOT" undefined variable error.
Symptom
Community Console online help fails with "WPG WAS_INSTALL_ROOT" undefined variable error. That variable however happens to be correctly defined in WAS Admin Console "Environment > WebSphere Variables".
The WAS_INSTALL_ROOT variable can be found in the variables.xml file at the cell, node and server level. For an application server, the hierarchy is such that server level values are used first.
Resolving The Problem
WebSphere Application Support Team advised to clear the temp spaces on all nodes, including the Dmgr, as follows:
1) Stop the DMGR.
2) Remove the <dmgr_profile>/wstemp, <dmgr_profile>/temp and <dmgr_profile>/config/temp directories.
3) Start the DMGR.
For each Node:
1) Stop the node agent and all JVMs on the node.
2) Remove the <node_profile>/wstemp, <node_profile>/temp and <node_profile>/config/temp directories.
3) Run a "manual sync" (syncnode) of the node.
4) Start the nodeagent and other JVMs.
Do a "search" or "grep" of the WAS_INSTALL_ROOT in all XML files under "<dmgr_profile>/config/cells/<cell_name>" directory and sub-directories for the Variables.xml file and verify that the "WAS_INSTALL_ROOT" is correctly set to point to the WAS installation root (ie:C:\IBM\WebSphere\Appserver).
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Document Information
Modified date:
16 June 2018
UID
swg21597408