Troubleshooting
Problem
User performs a complex task in Controller, for example publishes data to a data mart. The job/task may work OK for some time (for example 60 minutes). However, eventually the tasks aborts / finishes unsuccessfully. There is an error message recorded insdie the Event Viewer application log inside the Controller application server.
Symptom
Source: VBRuntime
Description: The VB Application identified by the event source logged this Application FrSrvFunc: Thread ID: 4000 ,Logged: Error occured at 8/30/2010 2:47:27 PM in FrSrvFunc, Error No=-2147467259, Source=Server Sub:Db_ExecuteSQL(..) , Description=Communication link failure, HelpFile= HelpContext=0
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21445735