IBM Support

A communication Error occurred when trying to log into the admin client

Troubleshooting


Problem

A communication Error occurred when trying to log into the admin client

Symptom

"A communication Error occurred" is seen when a user is trying to login the admin client (cloud)

Details of the issue is seen as "
The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.

Error Type:
==============
System.ServiceModel.FaultException "
?

Cause

Invalid credentials were entered.
When correct credentials are entered, the user could log in.

Environment

Cloud
8.1.0.20180427

Issue reproducible on the customer environment only, it was not seen of a fresh local installation

Resolving The Problem

Use correct credentials

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Document Information

Modified date:
02 November 2020

UID

ibm10745423

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