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COM Exception Encountered Unexpected Error: Code = 80004003

Question & Answer


Question

What causes the error message "COM Exception Encountered Unexpected Error: Code = 80004003, Code meaning = Invalid pointer" when I use the application integration with the DB2® Document Manager Desktop?

Cause

This error message can occur when opening an integrated Microsoft Office application with an incorrect menu assignment. Specifically, when an office application is using a Document Manager application menu where the menu mode is set for "Append" instead of "Replace."

Answer

"Append" is only used when integrating a DB2® Document Manager menu into an existing Microsoft Office toolbar or menu. It is impossible to append a DB2 Document Manager application menu to a Microsoft Office menu that does not exist.

For example: Assume you used the Designer to configure an application integration template for Microsoft Word. Currently Microsoft Word does not have a custom right hand toolbar. The DB2 Document Manager administrator assigns a DB2 Document Manager application menu to Append to a right hand toolbar. This request generates the error message because there is nothing to append to. The DB2 Document Manager administrator should set the DB2 Document Manager application menu to perform a "Replace" instead of an "Append."

[{"Product":{"code":"SSDSNY","label":"Document Manager"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Desktop","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.2;8.2.2;8.2.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Product Synonym

IBM Content Manager
Lotus Domino.Doc
Filenet Panagon

Document Information

More support for:
Document Manager

Software version:
8.2, 8.2.2, 8.2.1

Operating system(s):
Windows

Document number:
80601

Modified date:
17 June 2018

UID

swg21191202

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