IBM Support

Collecting troubleshooting data for IBM® Robotic Process Automation with Automation Anywhere

Troubleshooting


Problem

To enable support to assist with your problem with IBM® Robotic Process Automation with Automation Anywhere, you must collect documentation so that the support team can diagnose your problem. Gathering the required documentation before you contact support will expedite the troubleshooting process and save you time, or you will be directed to collect this data after the case is opened to allow us to proceed with our investigation.

If your issue is caused by a limitation in the current design capabilities of the product, the deficiency must be handled as a feature enhancement through the Request for Enhancement (RFE) facility. The RFE process is customer driven and is used to introduce enhancements into the RPA with Automation Anywhere system.

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMGNY","label":"IBM Robotic Process Automation with Automation Anywhere"},"ARM Category":[{"code":"a8m50000000CcVfAAK","label":"RPA"},{"code":"a8m0z0000001gL4AAI","label":"RPA-\u003EInstall \/ Upgrade Planning"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0.0;19.0.0"}]

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Document Information

Modified date:
01 December 2020

UID

swg22008542

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