IBM Support

Collecting SMB VLOGs Using the STRSST Command

Troubleshooting


Problem

This document provides information on collecting SMB VLOGs using the Start System Service Tools (STRSST) command to diagnose problems with IBM AS/400 NetServer and IBM iSeries NetServer print shares.

Resolving The Problem

This document provides information on collecting SMB VLOGs using the Start System Service Tools (STRSST) command to diagnose problems with IBM AS/400 NetServer and IBM iSeries NetServer print shares.

Once the SMB VLOGs have been collected, they can be downloaded to a PC and emailed to an IBM Remote Technical Support representative using the instructions in the following document:

N1019300: Copying the Text from a Spooled File Using System i Navigator

Caution: When experiencing problems with iSeries NetServer or AS/400 NetServer print shares, it is highly recommended to discuss the problem with an IBM Remote Technical Support representative before collecting the SMB VLOGs. The problem might be a known issue that can easily be resolved through configuration changes, printer hardware settings, or Program Temporary Fixes (PTFs). In these cases, the SMB VLOGs may not be required.

Instructions for Collecting a TCP/IP Communications Trace Using the STRSST Command

1.On the operating system command line, use the Start System Service Tools (STRSST) command to go into the system service tools (SST).
 MAIN                           OS/400 Main Menu                                
                                                             System:   S1010000
 Select one of the following:                                                  
                                                                               
      1. User tasks                                                            
      2. Office tasks                                                          
      3. General system tasks                                                  
      4. Files, libraries, and folders                                          
      5. Programming                                                            
      6. Communications                                                        
      7. Define or change the system                                            
      8. Problem handling                                                      
      9. Display a menu                                                        
     10. Information Assistant options                                          
     11. Client Access/400 tasks                                                
                                                                               
     90. Sign off                                                              
                                                                               
 Selection or command                                                          
 ===> STRSST                                                                    
                                                                               
 F3=Exit   F4=Prompt   F9=Retrieve   F12=Cancel   F13=Information Assistant    
 F23=Set initial menu                                                          
 (C) COPYRIGHT IBM CORP. 1980, 2002.                          
2.Type the service tools user name and password, and press the Enter key.
                 Start Service Tools (STRSST) Sign On                          
                                                                               
                                            SYSTEM: S1010000                    
                                                                               
 Type choice, press Enter.                                                      
                                                                               
   Service tools user ID. . . . __________                                      
   Service tools password . . .                                                
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
 Note: The password is case-sensitive.                                          
                                                                               
                                                                               
 F3=Exit      F9=Change Password         F12=Cancel                            
3.Select Option 1 (Start a service tool), and press the Enter key.
                       System Service Tools (SST)                              
                                                                               
 Select one of the following:                                                  
                                                                               
      1. Start a service tool                                                  
      2. Work with active service tools                                        
      3. Work with disk units                                                  
      4. Work with diskette data recovery                                      
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
                                                                               
 Selection                                                                      
      1                                                                         
                                                                               
 F3=Exit         F10=Command entry         F12=Cancel                          
                                                                               
4.Select Option 5 (Licensed Internal Code log), and press the Enter key.
                          Start a Service Tool

 Warning: Incorrect use of this service tool can cause damage
 to data in this system.  Contact your service representative
 for assistance.

 Select one of the following:

      1. Product activity log
      2. Trace Licensed Internal Code
      3. Work with communications trace
      4. Display/Alter/Dump
      5. Licensed Internal Code log
      6. Main storage dump manager
      7. Hardware service manager




 Selection
      5

 F3=Exit         F12=Cancel         F16=SST menu
5.Select Option 2 (Dump entries to printer from the Licensed Internal Code log), and press the Enter key.
                           Licensed Internal Code Log

 Select one of the following:

      1. Select entries from the Licensed Internal Code (LIC) log
      2. Dump entries to printer from the Licensed Internal Code log
      3. Dump entries to media from the Licensed Internal Code log

      5. Change the Licensed Internal Code log sizes
      6. Clear the Licensed Internal Code log
      7. Display the status of the Licensed Internal Code log








 Selection
      2

 F3=Exit   F12=Cancel
6.Leave the Dump option set to 3 (Header and entire entry).
Leave the Entry ID set to 00000000 for the starting entry ID and FFFFFFFF for the ending entry ID.
Set the Entry type to 4400 for the major code and 0000 for the minor code.
Set the Starting Date and Time to some time before the problem with the iSeries NetServer print share occurred and set the Ending Date and Time to some time after the problem occurred.
Press the Enter key.
            Dump Entries to Printer from Licensed Internal Code Log

 Type choices, press Enter.

   Dump option . . . . . . . . . . .   3          1=Header
                                                  2=Header and note entry
                                                  3=Header and entire entry
   Entry ID:
     Starting  . . . . . . . . . . .   00000000   00000000-FFFFFFFF
     Ending  . . . . . . . . . . . .   FFFFFFFF   00000000-FFFFFFFF

   Entry type:
     Major code  . . . . . . . . . .   4400       0000-FFFF
     Minor code  . . . . . . . . . .   0000       0000-FFFF

   Starting:
     Date  . . . . . . . . . . . . .   00/00/00   MM/DD/YY
     Time  . . . . . . . . . . . . .   00:00:00   HH:MM:SS
   Ending:
     Date  . . . . . . . . . . . . .   00/00/00   MM/DD/YY
     Time  . . . . . . . . . . . . .   00:00:00   HH:MM:SS

 F3=Exit   F12=Cancel
7.If SMB VLOGs for major code 4400 are dumped, a message stating something like 1 is the print dump request identifier should be issued at the bottom of the screen.
8.Next, repeat these steps for major code 4401:
Set the Entry type to 4401 for the major code and 0000 for the minor code.
Press the Enter key again.
            Dump Entries to Printer from Licensed Internal Code Log

 Type choices, press Enter.

   Dump option . . . . . . . . . . .   3          1=Header
                                                  2=Header and note entry
                                                  3=Header and entire entry
   Entry ID:
     Starting  . . . . . . . . . . .   00000000   00000000-FFFFFFFF
     Ending  . . . . . . . . . . . .   FFFFFFFF   00000000-FFFFFFFF

   Entry type:
     Major code  . . . . . . . . . .   4401       0000-FFFF
     Minor code  . . . . . . . . . .   0000       0000-FFFF

   Starting:
     Date  . . . . . . . . . . . . .   00/00/00   MM/DD/YY
     Time  . . . . . . . . . . . . .   00:00:00   HH:MM:SS
   Ending:
     Date  . . . . . . . . . . . . .   00/00/00   MM/DD/YY
     Time  . . . . . . . . . . . . .   00:00:00   HH:MM:SS

 F3=Exit   F12=Cancel
9.If SMB VLOGs for major code 4401 are dumped, a message stating something like 2 is the print dump request identifier should be issued at the bottom of the screen.
10.Press the F3 (Exit) key three times, then press the Enter key to continue ending SST.
11.Use one of the following options to find and send in the spooled file:

oThe resulting QPCSMPRT spooled file can be found by using the Work with Job (WRKJOB) command and taking Option 4 (Work with spooled files) or by using the following WRKJOB command with the Option (OPTION) parameter set to *SPLF:

WRKJOB JOB(*) OPTION(*SPLF)

After the QPCSMPRT spooled file has been found, it can be printed, faxed through Facsimile Support/400 (FAX/400), or converted to PDF format and e-mailed through IBM® Infoprint Server.
oThe QPCSMPRT spooled file can be found within iSeries Navigator by going into the Basic Operations > Printer Output container and bringing up the Printer Output - Include dialog box. Set the User to same user profile used to collect the trace (or to Current user if you were signed on with your own user profile), set everything else to All, and then click on the OK button.

After the QPCSMPRT spooled file has been found, it can be copied to the PC by dragging it to the Microsoft® Windows® Desktop or to a folder within Windows Explorer.

Note: To bring up the Printer Output - Include dialog box when using R520 iSeries Access for Windows, select View > Customize this View > Include... on the iSeries Navigator menu bar or press the F11 key. To bring up the Printer Output - Include dialog box when using R510 Client Access Express for Windows, select Options > Include... on the Operations Navigator menu bar. For more information, refer to the following Rochester Support Center knowledgebase document:

N1019300: Copying the Text from a Spooled File Using System i Navigator

[{"Type":"MASTER","Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"Platform":[{"code":"PF012","label":"IBM i"}],"Version":"6.1.0"}]

Historical Number

355867628

Document Information

Modified date:
18 December 2019

UID

nas8N1019174

Page Feedback