Troubleshooting
Problem
Collect troubleshooting data for problems with IBM Tivoli Monitoring (ITM) components. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process, save you time and expedite the solution to your problem .
Resolving The Problem
Please see our new IBM Tivoli Monitoring Support Resources Landing Page: http://www.ibm.com/support/docview.wss?uid=swg21663046
Collecting troubleshooting data early, even before opening the PMR, helps IBM Support locate root cause and quickly determine if:
- Symptoms match known problems.
- There is a non-defect problem that can be identified and resolved.
- There is a defect that identifies a workaround to reduce customer impact.
MustGather: Readme first table of contents:
Gathering general information |
Gathering general information |
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Collecting data for Specific components and agents: |
Below is a list of specific components or products:
- Collecting data: Read first for the ITM UNIX Agent V6
- Collecting data: Read first for the ITM Linux Agent V6
- Collecting data: Read first for the ITM Windows Agent V6
- Collecting data: Read first for the ITM Universal Agent V6
- Collecting data: Tivoli Monitoring V6 Components
- Collecting data for the ITM Tivoli Enterprise Monitoring Server V6 (TEMS)
- Collecting data: Read first for the ITM Tivoli Enterprise Portal Server V6 (TEPS)
- Collecting data: ITM V6.x TMS OMEGAMON Agents on z/OS
- Collecting data: Read first for OMEGAMON XE on z/OS
- Collecting data: Read first for OMEGAMON XE on z/VM and LINUX
- Collecting data: Read first for OMEGAMON XE for IMS on z/OS
- Collecting data: Read first for the Enterprise Common Collector 1.1.0
- Collecting data: Read first for the Tivoli zEnterprise Monitoring Agent
Problem scenario information: |
- Below is a list of scenarios that you may encounter. If one of the scenarios below matches your symptom or the part of the product with which you are experiencing problems, follow the instructions in the associated Collecting data document:
- Under construction, scenarios will be added as they are developed.
Common ITM Location for Problem Determination |
The following document can be used to locate common log and configuration information:
Common ITM Location for Problem Determination (Logs, Configuration, Trace)
Automated data collection |
Use the pdcollect tool to capture information on the affected system(s). This tool is provided with ITM and collects general system and product specific information for ITM.
Submitting information to IBM Support |
When opening a PMR you should submit diagnostic MustGather data to IBM Support.
Additional product resources |
- Dynamically enabling trace using the ITM service console is explained in this technote
- Getting started using ITMSuper
- Troubleshooting Guide for ITM
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Document Information
Modified date:
07 April 2021
UID
swg21474454