IBM Support

Collecting data: Read first for DB2 for Linux, UNIX, and Windows products

Question & Answer


Question

For every problem, collecting data can aid in problem determination and save time resolving support Cases. Gathering this data before calling IBM support will help you understand the problem and save time analyzing the data. This document will help answer the question which information should I collect?

[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSEPGG","label":"Db2 for Linux, UNIX and Windows"},"ARM Category":[{"code":"a8m500000008PkpAAE","label":"OTHER - Uncategorized"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"11.5.9;12.1"}]

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Document Information

More support for:
Db2 for Linux, UNIX and Windows

Component:
OTHER - Uncategorized

Software version:
11.5.9, 12.1

Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows

Document number:
356887

Modified date:
30 April 2025

UID

swg21282870

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