IBM Support

Collecting Data: Maximo Preventive Maintenance

Troubleshooting


Problem

This document describes the process for collecting data for problems with Preventive Maintenance issues. Gathering this MustGather information before calling IBM support helps us understand the problem and saves time analyzing the data.  This MustGather will provide guidance on where and how to collect information to assist with troubleshooting issues.

Preventive Maintenance Knowledge Center
Generating work orders from preventive maintenance records
Preventive Maintenance
Generating work orders from preventive maintenance records List tab
Preventive Maintenance Alerts
Calculating Units to Go in Preventive Maintenance
Forecasting
Making Asset of Location required if Route is set on Preventive Maintenance
Schedule a Preventive Maintenance Work Order for the last day of the month

For all Maximo PM related issues, these questions help you troubleshoot the issue. If you’re still facing the problem, provide these questions and answers to IBM Maximo Support.
  1. Is this PM time or meter based?
  2. Has this PM generated work orders without error in the past?
  3. What is the current status of this PM?
  4. Is the PM associated with a master PM?
  5. Is there a job plan associated with the PM?
  6. If the PM is associated with a job plan, what is the status of the job plan?
  7. Is there a location or an asset associated with the PM?
  8. What is the current status of the associated location or asset?
  9. Is there a route associated with the PM?
  10. What is the last start date for this PM?
  11. What is the last completion date for this PM?
  12. What is the earliest next due date for this PM?
  13. If the PM is time based, what is it's frequency and estimated next due date?
  14. If the PM is meter based, what is the frequency, last meter reading, and units to go?
  15. Are there seasonal dates associated with this PM?
  16. Is there a job plan sequence associated with this PM?
  17. Is this PM part of a PM hierarchy?
  18. Is a PM crontask being used?
  19. If a PM crontask is being used and work orders will not generate, can you generate work orders manually?
  20. Is this problem taking place with a single user or many users?
  21. Does this user have security privileges to generate work orders from PMs?
  22. Is there an error message being displayed when trying to complete any transaction in the PM application, if so what is the message?

NOTE: We recommend clients to be at the latest FixPack or IFIX level for the Maximo versions they use; the more up-to-date you are with its version, the more efficiently your system will work. Upgrading your Maximo system to the latest FixPack or IFIX, will help to avoid many issues that you might be experiencing as well as other issues you have not yet encountered.

 
Title Description
Search all Preventive Maintenance documents in IBM Support Portal Show all documents tagged with this topic

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbESAA0","label":"Work Management-\u003EPreventive Maintenance"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Type":"MASTER"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m50000000CbESAA0","label":"Work Management-\u003EPreventive Maintenance"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
17 September 2025

UID

swg21308551

Page Feedback