Collecting Data: Maximo Nuclear

Symptom

This document describes what information you need to compile to begin troubleshooting an IBM Maximo Nuclear issue.

If you have not compiled the General information, please see General Collecting Data document 1313647 and include that information.
Clients should provide this information when entering a Maximo Nuclear PMR.

Must Gather

1. Verify if the combination of Maximo, Maximo Nuclear and Browser is supported and/or certified.

a) Maximo Platform matrix:
https://www.ibm.com/developerworks/mydeveloperworks/groups/service/html/communityview?communityUuid=a9ba1efe-b731-4317-9724-a181d6155e3a#fullpageWidgetId=W5f281fe58c09_49c7_9fa4_e094f86b7e98&file=97d773e7-2177-4c0a-8b6b-170374718f9e

b) Software Product Compatibility Reports
http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.jsp


2. Review the Nuclear Process Information to see if the behavior observed is contrary to the documentation: If so, capture the specifics.

Visit the Maximo Nuclear Power wiki:

https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Documentation%20Central/page/IBM%20Maximo%20for%20Nuclear%20Power

Additional Nuclear Power Documentation can be found here:

http://www-947.ibm.com/support/entry/portal/search_results?brandind=software~tivoli?sn=spe&q=TPAEACM&sortby=-dcdate&ibmprd=MAXLP&filter=#q%3DTPAENUC%26sortby%3D-dcdate%26filter%3Dlanguage%3Aen

3. Download the latest patch. Check the readme.txt file to confirm if the issue has not previously been addressed.

http://www-933.ibm.com/support/fixcentral/swg/selectFixes?parent=ibm~Tivoli&product=ibm/Tivoli/Maximo+for+Nuclear+Power&release=All&platform=All&function=all

4. If found, then download and install the related fix, otherwise determine if this issue exists in an out of the box instance.

5. Recreate the problem in out of the box maxdemo database. Maxdemo database can be created by running maxinst.bat from\\ibm\smp\maximo\tools\maximo directory.

6. If issue it not recreated in a stand alone Nuclear Maxdemo, AND the system with the potential issue has any Maximo other Industry Solutions applied, co-install those as well in a Maxdemo setup and attempt to recreate the issue.

7. Turn on SQL logging and analyze logs for any error or warning message:

http://www-01.ibm.com/support/docview.wss?uid=swg21385917

Capture systemout.log and systemerr.log from the WebSphere directory:
<WebSphere_Root>\AppServer\profiles\ctgAppSrv01\logs\MXServer\SystemOut.log
<WebSphere_Root>\AppServer\profiles\ctgAppSrv01\logs\MXServer\SystemErr.log


8. If the issue can be recreated then submit a PMR with the following:
a) The exact version information of Maximo, Nuclear and other Industry Solutions that may be installed in your environment. This can be done by viewing the Help > System Information.
b) A document outlining steps to reproduce the issue with screen shots to better illustrate the scenario.
c) Maximo logs and WebSphere logs related to this issue.
e) Provide screen shots of the specific Nuclear options under select action menu in Organizations (Nuc) application: