Question & Answer
Question
When opening a new PMR with the MDM support team, it is best to have the following information available so that the support team can easily review logs and information for the issue. The first table, All PMR issues, is information that should be gathered for all PMRs. The other three contain useful information depending on the issue that is being encountered. Please review the tables below and have this information available before opening the PMR.
[{"Product":{"code":"SSPVUA","label":"IBM InfoSphere Master Data Management Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General product information","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF027","label":"Solaris"},{"code":"PF016","label":"Linux"}],"Version":"8.0.1;8.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21370106