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Collecting data for LDAP authentication problems in Content Manager OnDemand server

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Question

Collecting data for LDAP authentication problems in IBM® Content Manager OnDemand server. Gathering this information before contacting IBM Support will help speed up the troubleshooting process.

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEPCD","label":"Content Manager OnDemand for Multiplatforms"},"ARM Category":[{"code":"a8m0z0000001gP1AAI","label":"technote"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSQHWE","label":"Content Manager OnDemand for z\/OS"},"ARM Category":[{"code":"a8m0z0000001gP1AAI","label":"technote"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSB2EG","label":"Content Manager OnDemand for i"},"ARM Category":[{"code":"a8m0z0000001gP1AAI","label":"technote"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
04 June 2026

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swg21410647