Question & Answer
Question
What data needs to be gathered for problem determination of SAP NetWeaver Application Server Java integration with Access manager issues ?
Cause
Data collection for debugging
Answer
Must ask questions:
1) Please confirm that you performed the integration as per the supported SAP NetWeaver Application Server Java (and SAP NetWeaver EP Core) Integration Guide: am_capasjava_int_guide.pdf
2) What are the versions of the product components for TAM/ISAM and SAP are in your env?
3) How do you construct your junction? What type of junctions have you configured?
4) What is the target application or end-point? Is any level of security
configured or enabled on the target application?
5) What and where are you seeing the error?
6) Is the problem re-producible? What are the steps you follow to re-produce it?
7) Can the SAP Netweaver site be accessed without WebSEAL?
8) Is there a load balancer in front of WebSEAL servers?
Mustgather details:
1) Provide a diagram to showcase an architectural view of the configured
environment
2) The WebSEAL configuration .CONF files
3) Provide the command used to create the WebSEAL junctions
4) Provide screenshots to capture the authentication process to demonstrate how the SSO is failing
5) Provide screenshot of the error you are seeing
6) Can you please obtain Fiddler trace by downloading the Fiddler software
from the following URL -
http://www.telerik.com/fiddler
Then capture the fiddler trace from the browser.
7) We want to see requests from browser to webseal to see for any broken
links.
8) ISAM Collecting Data http://www-01.ibm.com/support/docview.wss?uid=swg27013204
Product Synonym
TAM ITAM SAM ISAM
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Document Information
Modified date:
16 June 2018
UID
swg21691599