IBM Support

Collecting data for installation failures for InfoSphere Federation Server versions 9.x

Question & Answer


Question

What information should be collected when I experience installation issues with InfoSphere® Federation Server Version on UNIX® and Windows®? Collecting this information before calling IBM® support will help you understand the problem and save time analyzing the data.

Cause

The following information is required by the InfoSphere® Federation Server Service team to troubleshoot a product installation issue.

Answer

Collect the following product-installation specific information:

1. Whether the product was installed from CD image or downloaded from Passport Advantage. If it was downloaded from Passport Advantage, provide the name of the file that was downloaded.
If you have md5sum checksum tool on your machine, please send the result of following command:
md5sum <image_file>

2. The current version of the DB2 engine level installed and the license applied, which can be determined by running the following commands:
db2level
db2licm -l

3. The operating system type and release on which WebSphere Federation Server is being installed:
UNIX: uname -a

For Linux, provide the vendor/flavor/release:
- On SuSE Linux, enter:
    cat /etc/SuSE-release
- On RedHat Linux, enter:  
    cat /etc/redhat-release

Windows: right click My Computer, select Properties option

4. The error message that was displayed when the 'iisetup' command failed including the screen capture.

5. Capture the install log file that is generated automatically at the first installation. The installation log gets created under following directories:
UNIX/Linux : /tmp
Windows : %TEMP%

6. Rerun 'iisetup' with debug options enabled by running the following command as root on UNIX or as Administrator on Windows:

For Version 9.7 and earlier:

    UNIX: ./iisetup -is:javaconsole -debug > logfilename 2>&1
    Where logfilename is the complete path and file name for the log file. You can specify any name that you want for the file name.

    Windows: iisetup.exe -is:javaconsole -debug -is:log logfilename
    Where logfilename is the complete path and file name for the log file. You can specify any name that you want for the file name.

For Version 10.1 and 10.5:
    UNIX: ./iisetup -Ddebug=true
    (Then locate the log files in directory /tmp. For example: /tmp/iiv1012031214472, where 12031214472 indicates year-month-day-hour-minute-seconds-zone)

    Windows: iisetup.exe -Ddebug=true
    (Then locate the log files in directory %TEMP%. For example: %TEMP%\iiv1012031214472, where 12031214472 indicates year-month-day-hour-minute-seconds-zone)
7. Is this a production, development or test environment?

8. Provide a statement of the impact to your business because of this problem.
Examples:
  • Cannot roll out a new application
  • Cannot monitor in store security systems
  • Losing money due to applications not talking to each other
______________________________________________________________________________________

Submitting information to IBM Support

Once you have collected your information, you can begin Problem Determination through the product Support web page, or simply submit the diagnostic information to IBM support. Use the URL below for submitting information to IBM Support.
http://www.ecurep.ibm.com/app/upload

For a listing of all technotes, downloads, and educational materials specific to the InfoSphere Federation Server, search the product support site at


http://www-947.ibm.com/support/entry/portal/All_troubleshooting_links/Software/Information_Management/InfoSphere_Federation_Server

[{"Product":{"code":"SS2K5T","label":"InfoSphere Federation Server"},"Business Unit":{"code":"BU001","label":"Analytics Private Cloud"},"Component":"Installation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"9.7;10.1;10.5","Edition":"All Editions"}]

Product Alias/Synonym

WebSphere Information Integrator;Federation Server

Document Information

Modified date:
16 June 2018

UID

swg21317089