Collect troubleshooting data for WebSphere Integration Developer - Problems related to working with ClearCase

Answer

• Getting build errors when WebSphere Integration Developer is connected to Clearcase

• Unable to check in or check out files using ClearCase with WebSphere Integration Developer

• Provide the WebSphere Integration Developer build level (The build level can be found at Help > About IBM WebSphere Integration Developer > Build id)

For example: Build id: 7.0.0.2-20100422_1028

• Provide the .log file that is in the workspace's .metadata folder

• If possible, provide the project in project interchange format, or simply zip up the entire workspace with .metadata folder

• Provide the version of WebSphere Integration Developer the project was created with

• Was ClearCase connected or disconnected when the problem occurred?

• Provide the view type (Dynamic, Snapshot, or Web)

• Are you using ClearCase in Unified Change Management (UCM) process or base ClearCase mode? If you are using UCM mode, is your project a single-stream or multiple-stream project?

• What were the actions taken when presented with ClearCase prompts if any?

• Provide the ClearCase Server version

• Provide the ClearCase client version

• Provide the ClearCase plug-in type (SCM or CCRC) and the version

To quickly check whether or not the SCM Adapter and CCRC are installed, go to Window > Preferences > General > Capabilities > Team > Advanced.

For SCM and CCRC plug-in name and version, go to Help > About IBM WebSphere Integration Developer > Feature Details

• Provide the preference settings of the Clearcase plug-in (SCM or CCRC)

For example:

• Provide the preference settings for the "Ignored Resource" filter. This control which file types are to be omitted when adding to source control.

For example: