Troubleshooting
Problem
There is error or problem to create or change Business Automation Workflow deployment environment. What data (MustGather) to collect for IBM Business Automation Workflow support to diagnose and resolve the issue?
Environment
NOTE: Deployment Environment wizard is deprecated. Use BPMConfig command-line utility to create or modify network deployment environment.
Resolving The Problem
Collect the following troubleshooting data for deployment environment configuration:
- Business Impact
- Problem description
- Environment description
- BPMConfig properties file
- Server logs
General Diagnostic Information
Provide a detailed description of the problem with the steps that lead up to the issue whenever possible
- How does the issue impact your business?
- Are there any deadlines that are affected by this problem?
- Software version details from command output of
versionInfo -fixpacks -fixes - Database server version details
- Operating System version details
Diagnostic information for deployment environment configuration
- The BPMConfig properties file used in BPMConfig command
- Zip up the full directory of <install root>/logs
- Was any of the profiles created before creating network deployment environment?
- Topology or environment features you want to change in existing network deployment environment
What to do next
- Review the log files and traces at the time of the problem to try to determine the source of the problem.
- Use Business Automation Workflow documentation or the Support Forums to search for known problems.
- Once you complete gathering all the needed information and diagnostics, you can add them to your case. Alternatively, you can upload files to ECURep. For more information, see Enhanced Customer Data Repository (ECURep) - Overview.
Related Information
[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m50000000CcaaAAC","label":"Install and Deployment Environments"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSFPJS","label":"IBM Business Process Manager"},"ARM Category":[{"code":"a8m50000000CcaaAAC","label":"Install and Deployment Environments"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
14 September 2022
UID
ibm16587166