Collect IBM MQ MustGather data to solve triggering problems on Linux, UNIX, Windows and IBM i

Resolving The Problem

Please answer these questions about the problem and then follow the steps below:

• What triggering problem did you observe on the system?
• What time did the triggering problem start and when did it stop?
• Which queue did not trigger, and which channel or processs should have been started?

Step 1: Generate Data

If the triggering problem is reproducible or is happening right now, generate data to provide more information about the problem:

1. Generate a trace of the queue manager when the triggering problem occurs:
   
   
   • Linux and UNIX
   • Windows

   • IBM i

Step 2: Collect Data

1. Collect data automatically with the runmqras command if you are running IBM MQ V9.0 or V8.0, or WebSphere MQ V7.5, V7.1.0.1 or later, or V7.0.1.8 or later. Be sure to collect the runmqras defs and trace sections, and to specify your PMR number:



Collecting runmqras output from queue manager QMA


runmqras -section defs,trace -qmlist QMA -pmrno 12345,67R,890




2. Alternatively, collect the MQ data manually.
   
   

   Collecting MQ data manually

   
   
   1. If your system has more than one MQ installation, use the setmqenv command to choose the one with the problem before proceeding:
      
      

      Linux and UNIX

      
      sh> . /path/to/mqm/bin/setmqenv -n InstallationX
      
      

      Windows

      
      C:\> "C:\Program Files\IBM\MQ\bin\setmqenv" -n InstallationX
      
   
   
   
   2. Record the MQ version and maintenance level.
   
   
   
   3. Record the operating system version and maintenance level.
   
   
   
   4. Save the MQ configuration information, for example registry keys and ini files.
   
   
   
   5. If your system has more than one MQ installation, record your MQ installation details:
      
      

      Linux and UNIX

      
      sh> dspmqinst > /tmp/dspmqinst.txt
      
      

      Windows

      
      C:\> dspmqinst > %TEMP%/dspmqinst.txt
      
   
   
   
   6. On MQ server V7.1 and later installations, use dmpmqcfg to record the queue manager configuration:
      
      

      Linux and UNIX

      
      sh> dmpmqcfg -m QMA > /tmp/QMA.config.txt
      
      

      Windows

      
      C:\> dmpmqcfg -m QMA > %TEMP%\QMA.config.txt
      
      

      IBM i Qshell

      
      ===> /QSYS.LIB/QMQM.LIB/DMPMQCFG.PGM -m QMA > /tmp/QMA.config.txt
      
   
   
   
   7. Otherwise, on MQ server V7.0 and earlier installations, use runmqsc to record the queue manager configuration. If any command gives an error, carry on with the others:
      
      DISPLAY QMGR ALL
      DISPLAY Q(*) ALL
      DISPLAY SUB(*) ALL
      DISPLAY TOPIC(*) ALL
      DISPLAY CHANNEL(*) ALL
      DISPLAY SERVICE(*) ALL
      DISPLAY PROCESS(*) ALL
      DISPLAY LISTENER(*) ALL
      DISPLAY NAMELIST(*) ALL
      
   
   
   
   8. On all MQ installations, use runmqsc to record status information from the queue manager. If any command gives an error, carry on with the others:
      
      DISPLAY PUBSUB ALL
      DISPLAY QMSTATUS ALL
      DISPLAY CHSTATUS(*) ALL
      DISPLAY LSSTATUS(*) ALL
      DISPLAY SVSTATUS(*) ALL
      DISPLAY SBSTATUS(*) ALL
      DISPLAY CONN(*) TYPE(*) ALL
      DISPLAY QSTATUS(*) TYPE(QUEUE) ALL
      DISPLAY QSTATUS(*) TYPE(HANDLE) ALL
      DISPLAY TPSTATUS('#') TYPE(PUB) ALL
      DISPLAY TPSTATUS('#') TYPE(SUB) ALL
      DISPLAY TPSTATUS('#') TYPE(TOPIC) ALL
      
   
   
   
   9. Manually package your files for IBM, including files containing the output from the commands listed in Step 1 and 2.
   
   

Step 3: Send Data to IBM

1. Send your data to the IBM ECuRep repository by email to websphere_support@ecurep.ibm.com, by standard or secure HTTP or FTP. or by using the IBM Secure Diagnostic Data Upload Utility (SDDUU) Java application.



2. While the data is transferring, send an email or use the IBM Service Request tool to update your PMR with your description of the problem and of the data you are sending.




A good description of the problem and the data is the most important information you can provide to IBM. Please do not send data without providing a description!



3. Contact your country representative if you need to speak to an IBM technical support representative, or in the US call 1-800-IBM-SERV. Refer to the IBM Software Support Handbook for more information on working with IBM.




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