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Cognos Service fails to start with SQL Server Windows Authentication

Troubleshooting


Problem

In Cognos Configuration, when attempting to start the service of a new install, the start up fails. The Content Manager Db type is SQL Server using Windows Authentication. Right-clicking as testing does not test successfully. If you use SQL authentication, the test works successfully. When attempting to start the Cognos 8 Service, the following main errors are pulled from the Cogserver.log

Symptom

CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store.

CM-SYS-5003 Content Manager is unable to access the content store. Verify your database connection parameters, and then contact your database administrator for assistance.

Failed Logon:com.jnetdirect.jsql.JSQLException: Proxy Error:java.net.SocketTimeoutException: Accept timed out url:jdbc:JSQLConnect://<server>:<port>/<CM_Name>/trustedAuthentication=true

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;8.4.1;8.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21508133

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