Troubleshooting
Problem
When viewing a report in a Cognos Viewer Portlet, an error message is displayed. The report runs without issues when ran outside of the Portlet.
Symptom
The following error is produced:
"Illegal character ((CTRL-CHAR, code 17)) at [row,col {unknown-
source}]: [147,37494]
com.ctc.wstx.exc.WstxUnexpectedCharException: Illegal character ((CTRL-
CHAR, code 17)) at [row,col {unknown-source}]: [147,37494] at com.ctc.wstx.sr.StreamScanner.throwInvalidSpace(StreamScanner.java:
650) at com.ctc.wstx.sr.StreamScanner.throwInvalidSpace(StreamScanner.java:
635) at com.ctc.wstx.sr.BasicStreamReader.readCDataPrimary
(BasicStreamReader.java:4238) at com.ctc.wstx.sr.BasicStreamReader.nextFromTree(BasicStreamReader.
java:2682) at com.ctc.wstx.sr.BasicStreamReader.next(BasicStreamReader.java:1019) at com.ctc.wstx.sr.BasicStreamReader.getElementText(BasicStreamReader.
java:669) at com.cognos.portal.fragment.server.document.FragmentDocument.
writeFragment(FragmentDocument.java:432)"
The complete error message can be found in the 'Error Message.txt' file attached to this document.
Error Message.txtNote: The value found in '((CTRL-CHAR, code 17))' varies depending on the character.
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Viewer","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
swg21695212