Troubleshooting
Problem
The "Informix IDS - cm_ids_svr_custom" Service will not start.
Symptom
An Information message from the source of OnLine is logged in the Application Event log when attempting to start the "Informix IDS - cm_ids_svr_custom" Service via the Windows Service Control Panel.
The contents of the Application Log Information sessage are:
cm_ids_svr_custom : Initialization failure: INFORMIXSERVER env. value and DBSERVERNAME in ONCONFIG are different
[{"Product":{"code":"SSDL22","label":"IBM Planning Analytics Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.2.1;10.2.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
19 June 2026
UID
swg21639728