Troubleshooting
Problem
Cognos Command Center triggers are failing and requests to port 443 aren't working.
The error message is "Remote agent not found at <environmentName>.planning-analytics.ibmcloud.com port 443 (https://<environmentName>.planning-analytics.ibmcloud.com:443/ccagent/). Unable to connect to the remote server."
Symptom
Cognos Command Center Server log (log_server.txt) indicates "... ERROR [trigmoni] Star.SAS.Server.Controller.TriggerMonitor - Error getting triggers from <agentName>. Remote agent not found at <environmentName>.planning-analytics.ibmcloud.com port 443 (https://<environmentName>.planning-analytics.ibmcloud.com:443/ccagent/). Unable to connect to the remote server. Star.SAS.Server.Exception.AgentException: Remote agent not found at <environmentName>.planning-analytics.ibmcloud.com port 443 (https://<environmentName>.planning-analytics.ibmcloud.com:443/ccagent/). Unable to connect to the remote server. at Star.SAS.Server.AgentProxy.RemoteAgent.GetTriggers() ..."
Document Location
Worldwide
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Document Information
Modified date:
19 July 2023
UID
ibm17012585