IBM Support

Cognos BI users are unable to send email due SMTP server rejection.

Troubleshooting


Problem

Cognos users are not able to email reports. Testing email setting in 'Cognos Configuration > Notification Settings' succeeds and Notification user account can be used to send email.

Symptom

Cognos users from authentication directory cannot email reports using their email accounts. 'Cognos Configuration > Notification' settings tests successfully and Cognos administrator user who is defined as Notification user account, can send email. Further notification user can successfully send test email from Cognos server using Telnet connection to SMTP server.

When other users try to run a job with email delivery in Cognos Connection, it fails with following errors in run history details:
CNC-SDS-0408 There are email messages waiting to be sent.
CNC-SDS-0410 The email message was not sent.
CNC-SDS-0335 Error returned from SMTP Server. The error message was:
[5.7.1 Client Does Not Have Permission To Send As This Sender]

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
13 January 2026

UID

swg21445621

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