Cognos BI Configuration Cannot Start With a "Not a Valid Win32 Application" Error

Question & Answer

Question

New 64-bit installation of IBM Cognos Business Intelligence on Windows 2008 Standard (64-bit) or Windows 2008 R2. Cognos BI Configuration connection test to content store passes but the following error occurs within configuration after the service was started. CM-CFG-5077 Content Manager is unable to load the required library CMCacheLib.dll. Ask your administrator or customer support about fixing the link error CMCacheLib (.\CMCacheLib.dll is not a valid Win32 application. ) 'com.cognos.pogo.services.DispatcherServices', 'pogo', 'Failure'. DPR-DPR-1035 Dispatcher detected an error. com/cognos/cm/util/CMExternalUtils.getSystemTicks()J 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'. DPR-DPR-1035 Dispatcher detected an error. 'ContentManager', 'getActiveContentManager', 'Failure'. DPR-CMI-4006 Unable to determine the active Content Manager. Retries periodically.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2;10.1.1;10.1;8.4.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
Cognos Business Intelligence

Software version:
10.2.2, 10.2.1, 10.2, 10.1.1, 10.1, 8.4.1

Operating system(s):
Windows

Document number:
405943

Modified date:
30 April 2025

UID

swg21429464

IBM Support

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