Troubleshooting
Problem
When the service is running, Cognos does not log any information in the Audit database tables even when the database tests OK. An error message seen in the logs and in the details of startup:
StartService LogService Failed Log Server socket error <parameters><item name="Port"><![CDATA[XXXX]]></item><item name="Error"><![CDATA[Address already in use: Cannot bind]]></item></parameters>
Symptom
While the service is stopped, you can check the current active ports via:
Windows - in the cmd window run the command "netstat -a" to give a list for the ports, look through this list to see if the port number XXXX is listening.
Unix - run the command " sudo netstat -tulpn | grep LISTEN " and see if the port XXXX is present.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.1.x, 11.0.x","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
01 May 2025
UID
ibm10883062