Troubleshooting
Problem
User launches Controller client. User chooses database, and then is prompted to authenticate to the 'IBM Cognos Analytics' namespace. After typing in the username/password, the authentication window appears to 'hang'.
This Cognos Analytics logon hang lasts for 1-2 minutes. Afterwards, an error appears.
Problem only affects some users. Many users can successfully logon to Controller (no problems).
Symptom
After typing in the username/password, the logon screen hangs for 1-2 minutes. Eventually the following error appears:
Invalid login response
Document Location
Worldwide
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Document Information
Modified date:
09 May 2025
UID
ibm16252771