Troubleshooting
Problem
When servers from multiple Cognos Analytics environments are added to the same ca_servers group in IIS, the gateway URI enters a loop-condition during Single SignOn.
Symptom
Login loops constantly
Libraries such as require.js return a 404 error in a browser trace.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6iAAC","label":"Installation and Configuration-\u003EGateway"}],"ARM Case Number":"TS007308821","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.1.7"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
06 May 2025
UID
ibm16507921