IBM Support

Cognos Analytics Dashboard is getting an error message with "We can't load the visualization, because its associated data set 'model000000000xxxxxxxx' isn't available

Troubleshooting


Problem

Dashboard is no longer to work after adding more visualizations.

Symptom

There is no issue in "Cognos Analytics Direct dispatcher URL" as https://application_server:9300/bi/
Error message with "We can't load the visualization, because its associated data set 'model00000xxx' isn't available".
1

Document Location

Worldwide

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl3zAAC","label":"Administration"},{"code":"a8m0z0000001jleAAA","label":"Dashboards"}],"ARM Case Number":"TS003735681","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
06 May 2025

UID

ibm16260701