IBM Support

Cognos Administration Console rendering incorrectly without formatting

Troubleshooting


Problem

After Cognos Analytics is upgraded, the Cognos Administration Console renders incorrectly, without any formatting, and the links do not work. 
 

Symptom

This issue persists only when Cognos is accessed from Gateway URI. 

Accessing Cognos using the Dispatcher URI renders the Administration page correctly, without any issues. 

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6dAAC","label":"Install-\u003EGateway\/Web Server"}],"ARM Case Number":"TS009148418","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.1.7;11.2.2;and future releases"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
06 May 2025

UID

ibm16603019