Troubleshooting
Problem
When trying to send and email from Event Studio through the preview window or through Scheduling it fails after about 10 minutes with the following error: CNC-ASV-0001 Agent Service general error: Exception occurred: java.lang.OutOfMemoryError.
Symptom
CNC-ASV-0001 Agent Service general error: Exception occurred: java.lang.OutOfMemoryError.
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Event Studio","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.1.1;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos Business Intelligence
Software version:
10.2, 10.2.1, 10.2.1.1, 10.2.2
Operating system(s):
Windows
Document number:
367825
Modified date:
07 May 2025
UID
swg21339566
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