IBM Support

"CM-SYS-5003 Content Manager ... is not configured to listen with TCP/IP" when starting Cognos BI service

Troubleshooting


Problem

Administrator tries to start the "IBM Cognos" Windows service (the Cognos BI Content Manager reporting service). An error appears.

Symptom

Error when starting service inside 'Cognos Configuration':
Error message from the starting windows of the service:
[Start einer JVM mit 'Maximaler Speicher in MB']
Eine Test-JVM mit der Speichereinstellung '768' wurde erfolgreich
gestartet. Beachten Sie, dass dies nicht gewährleistet, dass der IBM
Cognos-Service erfolgreich gestartet und ausgeführt werden kann.

[Service starten]
09:06:52, 'LogService', 'StartService', 'Success'.
09:06:53, CAF-WRN-0010 CAF input validation enabled.
09:06:53, CAF-WRN-0021 CAF Third Party XSS checking disabled.
09:06:57, CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store. CM-SYS-5003 Content Manager is unable to connect to the content store. Verify that the database connection properties in the configuration tool are correct and that when you test the connection, the test is successful. Cause: Failed Logon:com.jnetdirect.jsql.JSQLException: Instance [instancename] is not configured to listen with TCP/IP url:jdbc: JSQLConnect://servername\instancename/databasename/applicationName=IBM_C10_2_1_CM Stack trace: com.jnetdirect.jsql.JSQLException: Failed Logon:com. jnetdirect.jsql.JSQLException: Instance [instancename] is not configured to listen with TCP/IP url:jdbc:JSQLConnect:/servername\instancename/databasename/applicationName=IBM_C10_2_1_CM
at com.jnetdirect.jsql.JSQLDriver.connect(JSQLDriver.java:
302) at java.sql.DriverManager.getConnection
(DriverManager.java:571) at java.sql.DriverManager.
getConnection(DriverManager.java:215) at com.cognos.cm.
dbstore.CMDbStoreFactory.getJDBCConnection(CMDbStoreFactory.java:
1965) at com.cognos.cm.dbstore.CMDbStoreFactory.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21994221

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