Troubleshooting
Problem
Exporting the entire content store fails with error "CM-REQ-4313 An error occurred during an export operation", even though the consistency check was successful.
Symptom
Following error is observed in IBM Cognos Administration
CM-REQ-4313 An error occurred during an export operation.
Following error is observed in cogserver.log file
CM-SYS-5029 Content Manager failed to retrieve an object class from the content
store cache.
CM-SYS-5027 A Content Manager internal error occurred while querying the content store cache.
Cache::GetObjectIntProperty::/Cache::OBJECT_IDToPtr::/Cache.OBJECT_IDToP
tr::Error accessing a non-existent object id with a NULL name. ID=0x642e
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1;10.2;10.2.1;10.2.1.1;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21509319