Troubleshooting
Problem
When attempting to start the IBM Cognos BI Server, deployed in an SSL enabled Websphere Container, a CM-REQ-4128 error message is encountered.
Symptom
An error message is written to the <Cognos BI Install Path>\logs\cogserver.log occur. The error message is:
CM-REQ-4128 An input/output error occurred executing an external request to the
connector "CM". Remote host closed connection during handshake Cause:
Remote host closed connection during handshake Runtime Exception stack
trace: javax.net.ssl.SSLHandshakeException: Remote host closed
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2;10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21653711