Troubleshooting
Problem
Error specified below is encountered on the login screen of Cognos Analytics when a user is trying to Sign In:
AAA-AUT-0013, user is already authenticated in all available name spaces.
Which is followed by the error in the logs when trying to start the Cognos Server or the Content Manager for the same Server:
CM-CFG-5139 Duplicate namespace id '<Namespace ID>'. Namespace with the same id but different name already exists.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6OAAS","label":"Installation and Configuration-\u003EAuthentication"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
06 May 2025
UID
ibm16413051