IBM Support

CM-CFG-5036 Content Manager failed to connect to the content store.

Troubleshooting


Problem

The following error occurs in the cogserver.log when attempting to start IBM Cognos after a new installation or, changing to a new Oracle content store. [Error Message -] CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store. CM-CFG-5036 Content Manager failed to connect to the content store. The connection string is "jdbc:oracle:thin:@servername:1521:service". Io exception: Connection refused(DESCRIPTION=(TMP=)(VSNNUM=135295488)(ERR=12505) (ERROR_STACK=(ERROR=(CODE=12505)(EMFI=4))))

Resolving The Problem

This error may occur if the fully qualified service name for the Oracle database is used in Cognos Connection. Use the following steps to verify this.

Steps -

  1. Start Cognos Configuration
  2. Expand the Data Access node
  3. Expand the Content Manager node
  4. Select the Content Manager name
  5. Verify that the property labeled Service name does not contain the fully qualified service name. For example, if it reads SIDNAME.XXX.YY.COMPANY.COM, then rename this to read SIDNAME.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.1.1;10.2.2","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Historical Number

1011538

Document Information

Modified date:
15 June 2018

UID

swg21338862

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