Troubleshooting
Problem
If the client installs EDB catalog source after installing IBM Cloud Pak Foundation services, they will meet this problem. "cloud-native-postgresql" operator will be installed through certified-operators catalog source.
If clients followed our guide https://www.ibm.com/docs/en/cloud-paks/cp-data/4.0?topic=installing-pre-installation-tasks that install EDB catalog source before installing IBM Cloud Pak Foundation services, they will not meet this kind of error.
Symptom
When we check the subscription of the cloud-native-postgresql, we can see it is using the certified-operators catalog source
oc get subs -n ibm-common-services |grep cloud-native-postgresql
NAME PACKAGE SOURCE CHANNEL
cloud-native-postgresql cloud-native-postgresql certified-operators stable
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSHGYS","label":"IBM Cloud Pak for Data"},"ARM Category":[{"code":"a8m3p000000UoQtAAK","label":"Administration"}],"ARM Case Number":"","Platform":[{"code":"PF040","label":"Red Hat OpenShift"}],"Version":"4.0.8"}]
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Document Information
More support for:
IBM Cloud Pak for Data
Component:
Administration
Software version:
4.0.8
Operating system(s):
Red Hat OpenShift
Document number:
6591425
Modified date:
11 July 2023
UID
ibm16591425
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