In the Stewardship Physical MDM dashboard's Overview tab, interactions with a status of “Closed” (inactive interactions) are not displayed in the Interaction widget even when they are in the top three recent interactions.
This issue occurs because the query only searches for a list of “VALID” (Active) interactions. Since closed interactions are not retrieved from the initial call to the getAllInteractions transaction, they are not displayed in the widget.
Resolving The Problem
To see interactions with a "Closed" status:
- Click the View More Interactions link to go to the Interaction Details screen.
- In the List of Interactions section, click Inactive.
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27 April 2022