Troubleshooting
Problem
Client install fails. Windows 7 operating system.
Symptom
Pop up window upon client install attempt:
An error {-5006 : 0x8000ffff} has occurred while running the setup and closed other applications.
Error Code: -5006:0x8000ffff
Error Information:
>SetupDLL\SetupDLL.cpp (1426)
Application event viewer log error references SetupDLL
[{"Product":{"code":"SS6V5U","label":"Sterling Gentran:Server for UNIX"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF027","label":"Solaris"}],"Version":"6.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
11 February 2020
UID
swg22002170