IBM Support

Clicking on "Show Licenses" from LKAD results in FLEXlm Error -97

Troubleshooting


Problem

Attempts to "Show Licenses" from IBM Rational License Key Administrator (LKAD) results in the error "No license features were found on server . FLEXlm Error -97, The desired vendor daemon is down" when using IBM Rational Common licensing.

Symptom

When you select a license server and click Show Licenses button from LKAD>Settings>Client/Server Configuration, the following error occurs.

"No license features were found on server <hostname>. FLEXlm Error -97, The desired vendor daemon is down."

Also, you can see the the following message recorded in License log file lmgrd.log:

Starting vendor daemons ...

License server manager (lmgrd) startup failed:

File not found, rational.exe

Cause

Your license file rational_server_perm.dat contains "VENDOR rational" line and it is located before "VENDOR ibmratl" line such as

SERVER <hostname> <hostid> <port #>


VENDOR rational
VENDOR ibmratl

Resolving The Problem

Apply the following steps to resolve the issue:

  1. Stop license server using License Tools LMTOOLS

  2. Edit the license file rational_server_perm.dat in a text editor

  3. Remove "VENDOR rational" line

  4. Save the file

  5. Start license server

Note: Starting from Rational License Server version 8.1.1, only one common vendor daemon ibmratl is used for Rational and Telelogic products.

If you do have rational daemon present on your license file but it comes AFTER ibmratl daemon, such as

SERVER <hostname> <hostid> <port #>


VENDOR ibmratl
VENDOR rational

This will not affect the license distribution. However, it will log some errors in the lmgrd.log file:

Starting vendor daemons ...

Started ibmratl (pid #)

License server manager (lmgrd) startup failed:

File not found, rational.exe

Internal Use Only

This technote was generated by Technote Kickstart 1.0.0.56 based on Rational Customer Support PMR 56207,999,738.

[{"Product":{"code":"SSTMW6","label":"Rational License Key Server"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"FLEXlm","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1","Edition":""}]

Document Information

Modified date:
16 June 2018

UID

swg21589897