Troubleshooting
Problem
This technote provides steps for troubleshooting IBM® Rational® ClearQuest® Web Service errors when stopping or restarting the service.
Symptom
ClearQuest Web Websphere Application Server V6 - RWP Servlet Service Errors
WAS Server Logs:
Every application server process gets several log files:
<profile>/logs/<server_name>/SystemOut.log
<profile>/logs/<server_name>/ SystemErr.log
<profile>/logs/<server_name>/startServer.log
<profile>/logs/<server_name>/stopServer.log
Where <profile> is
<embexpress_install>/profiles/profile1 (Unix and Windows – CQ Web; Windows only- PjC) On Windows we also install profile2 (for ReqWeb).
<server_name> is server1 for RWP configuration.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Web Java Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0;7.0.0.1;7.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21270746