Troubleshooting
Problem
Symptom
This article will help resolving ClassNotFound exception if its thrown in some client machines, but the IBM Sterling Application Manager UI is working fine in at least one of the client machines.
The class that fails to load / find is available in one of the Sterling *ui.jar, but the Configurator fails to load it. Sample exception is shown below -
lt;Errors>
<Error ErrorCode="java.lang.ClassNotFoundException"
<Attribute Name="ErrorCode" Value="java.lang.ClassNotFoundException"/>
<Attribute Name="ErrorDescription" Value="java.lang.ClassNotFoundException"/>
<Error ErrorCode="java.lang.ClassNotFoundException"
<br /> <Stack>java.lang.ClassNotFoundException: com.yantra.ycp.ui.screens.YCPOrganizationListBehavior
at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClassInternal(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.yantra.yfc.ui.YFCFrame.newForm(YFCFrame.java:524)
at com.yantra.yfc.ui.YFCFrame.newForm(YFCFrame.java:482)
at com.yantra.app.config.YantraConfigMain.newForm(YantraConfigMain.java:734) <b r /> at com.yantra.ycp.ui.screens.util.YCPScreenUtils.newForm(YCPScreenUtils.java:699)&# xd;
at com.yantra.ycp.ui.screens.util.YCPScreenUtils.actInnerPanel(YCPScreenUtils.java: 285)
at com.yantra.ycp.ui.screens.util.YCPScreenUtils.addInnerPanelListToForm(YCPScreenU tils.java:269)
at com.yantra.ycp.ui.screens.YCPSearchBehavior.loadListScreen(YCPSearchBehavior.jav a:197)
at com.yantra.ycp.ui.screens.YCPSearchBehavior.setData(YCPSearchBehavior.java:115)& #xd;
at com.yantra.ycp.pm.ui.screens.YCPOrgSearchBehavior.setData(YCPOrgSearchBehavior.j a
Resolving The Problem
1. Verify that the JRE version used by client machine is from supported. Please refer to IBM Sterling documentation for supported stack matrix for specific product version.
2. Refresh JRE cache (open java console and click 'x'. Or delete cache files manually )
3. If both above step did not work then uninstall JRE and try loading config page. This process will install correct JRE version. Above issue should the new JRE the Configurator should load properly.
Contact IBM Sterling Support if IBM Sterling Application Manager still continues to throw ClassNotFound exception.
Historical Number
NFX7284
Product Synonym
[<p><b>]Severity[</b><p>]
Normal
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Document Information
More support for:
IBM Sterling Order Management System Software
Component:
Install and Deploy
Software version:
10.0.0, 9.0.0, 9.1.0, 9.2.0, 9.2.1, 9.3.0, 9.4.0, 9.5.0
Document number:
185887
Modified date:
30 June 2025
UID
swg21554840