Troubleshooting
Problem
Users of Chromium-based browsers might find that they cannot log in to IBM Resilient while non-Chromium browsers can, when IBM Resilient is at a version earlier than v37.2.
Symptom
Affected Chromium-based browsers show the following generic error message, "An error occurred. For additional support, contact your system administrator."
Looking in /usr/share/co3/logs/client.log a stack trace such as this can be seen at the time the user attempts to log in.
08:56:55.210 [http-nio-443-exec-921] ERROR com.co3.web.servlet.Co3ServletFilterBase - Error processing request GET:/rest/session org.owasp.esapi.errors.IntrusionException: Input validation failure at org.owasp.esapi.reference.DefaultEncoder.canonicalize(DefaultEncoder.java:181) at org.owasp.esapi.reference.DefaultEncoder.canonicalize(DefaultEncoder.java:122) at com.co3.util.esapi.ResilientStringValidationRule.getValid(ResilientStringValidationRule.java:111) at com.co3.util.esapi.ResilientValidator.getValidInput(ResilientValidator.java:51) at org.owasp.esapi.reference.DefaultValidator.getValidInput(DefaultValidator.java:185) at org.owasp.esapi.filters.SecurityWrapperRequest.getHeaders(SecurityWrapperRequest.java:245) The method of authentication, LDAP, SAML, or local authentication is not of relevance.
Document Location
Worldwide
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Document Information
Modified date:
19 April 2021
UID
ibm16343305