Troubleshooting
Problem
This document notes how to determine your PTF order status using the Internet.
Resolving The Problem
Determining the Status of a PTF Order
The following steps provide an easy way to determine the status of a PTF order:
| 1 | Check the IBM Corrective Service Status page at: https://www14.software.ibm.com/webapp/ssos/order_status Enter your customer number and click on Get Order Numbers. From the resulting screen, click on any of the orders listed. Click on your Tracking # for additional details Note: Order information will be available on this URL only for a few days. |
| 2 | PTFs are generally mailed through US Mail. Mailing is set for 3-5 business days. |
The following options are available for receiving fixes electronically on the same day:
| A. | Fix Central Fix Central is available at the following Web site: http://www-912.ibm.com/eserver/support/fixes/fixcentral/main/iseries/ |
| B. | SNDPTFORD Use the SNDPTFORD command to order PTFs. Note: If a client wishes to track a PTF order placed by SNDPTFORD: Check for an entry in WRKPRB for the order. If found, press F11 to find the service number. If not found, check for a confirmation number in the following file (if a new order or connection has been placed the data will be overwritten): WRKLNK '/QIBM/UserData/OS400/UniversalConnection/ecc.stdout' Select Option 5 to display the file. Look for a line like this towards the end of the file. OrderID: H01234567 |
[{"Type":"MASTER","Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"Platform":[{"code":"PF012","label":"IBM i"}],"Version":"7.1.0"}]
Historical Number
19071306
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Document Information
Modified date:
18 December 2019
UID
nas8N1017839