Troubleshooting
Problem
Customers often observe connectivity problems within IBM Resilient Circuits that are ultimately associated with misconfiguration of a proxy or the network. In many cases this misconfiguration is at a level underneath IBM Resilient Circuits and often it is Python, that IBM Resilient Circuits uses, where the problem lies.
Symptom
Errors relating to a misconfiguration of a proxy or the proxy itself manifest in errors such as.
Unable to lock C:\Users\Administrator\.resilient\resilient_circuits_lockfile: HTTPSConnectionPool(host='resilient.example.com', port=443): Max retries exceeded with url: /rest/session (Caused by ProxyError('Cannot connect to proxy.', OSError('Tunnel connection failed: 504 Unknown Host',)))
2020-03-12 10:48:44,357 INFO [xforce_query_collection] HTTPSConnectionPool(host='api.xforce.ibmcloud.com', port=443): Max retries exceeded with url: /casefiles/public/fulltext?q=127.0.0.1 (Caused by ProxyError('Cannot connect to proxy.', NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f0206871a50>: Failed to establish a new connection: [Errno -2] Name or service not known',)))
2020-03-11 08:55:46,543 INFO [xforce_query_collection] HTTPSConnectionPool(host='api.xforce.ibmcloud.com', port=443): Max retries exceeded with url: /casefiles/public/fulltext?q=https://example.com/ (Caused by ProxyError('Cannot connect to proxy.', ConnectionResetError(10054, 'An existing connection was forcibly closed by the remote host', None, 10054, None)))
These errors were taken from a Microsoft Windows-based instance of IBM Resilient Circuits but the errors are similar to Linux instances.
Document Location
Worldwide
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Document Information
Modified date:
22 July 2022
UID
ibm16373260