Changing Your Case Notification Settings

Related Documentation:

• How to Update Your Profile & Settings
• Instructional Video: Profile & Settings
• Privacy & Consent Settings

Updating Your Case Notifications Preferences 

1. Visit the IBM Support Site at https://ibm.com/mysupport.
2. If you are not already signed into the community, click the user icon in the upper-right corner of any community page, then click Log In, and then sign in with your username and password. 
   
   Figure 1. Location of the Sign In option in the user menu
3. Once you have signed in, click the user icon in the top right of any page in the IBM Support Community, and then click Profile & Settings. The Support preferences and settings page displays. 
   
   Figure 2. Location of the Profile & Settings option in the user menu
4. If it is not currently selected, click the Cases tab, and then make changes to its fields. All fields are optional.
   
   Figure 3. The Cases tab is selected.
5. Click Enable email notifications about my case activity to receive notificaitons about your cases.
6. Select the notifications you would like to receive. These options are unavailable if you have not enabled notifications.
   • Case is opened
   • Case is updated by an agent
   • Case is closed
   • File is added to case
7. Select Enable email notifications for my work order activity to receive notifications during the life of your cases' work orders. 
8. Select the type of content to include in the case notificaitons. By default, all emails include the case number, status, and a link to the view the case on the IBM Support site. Select Enhanced Email to add other important information such as the case title, latest updates, service location, and the name of the on-site contact.
   Note: The information in IBM's enhanced emails may include sensitive or other personally identifiable information. Be sure to take appropriate precautions to protect this information. 
   
   Figure 4. Enhanced Email checkbox
9. Click I Consent on the Email Communications window to consent to receiving the information in enhanced emails. 
   
   Figure 5. Email Communications consent window
10. Add an optional Secondary email for case notifications that will receive your case updates, for example user@example.com. This address can be either a single person's address, or a shared address that allows multiple people to receive notifications. For example, enter the email address of a team member.
11. If you entered an alternate email address, choose whether you prefer to send case notifications only to that email and not your primary email address.
    Note: If you want to send notifications to the only your primary address, do not enter an alternate address.
12. Click Save. Your changes take effect immediately.