IBM Support

Changing timeout values to allow import of large files to InfoSphere Business Glossary or to InfoSphere Information Governance Catalog

Troubleshooting


Problem

Importing large business glossary files, such as the XML files provided with IBM Industry Models, might fail due to exceeding the timeout values set in WebSphere Application Server and InfoSphere Information Server. You can change these values so that the import succeeds.

Symptom

You receive either of the following messages:

    Errors occurred while importing data from the filetype.
    where filetype is XML, CSV or XMI.

or
    Undefined error occurred.

Cause

Time for the import process exceeds time-out values set in WebSphere Application Server/WebSphere Application Server Liberty Profile and in InfoSphere Information Server.

Resolving The Problem

You must raise time-out values that are configured in WebSphere Application Server and InfoSphere Information Server.

The following example defines several time-out values in WebSphere Application Server and in WebSphere Application Server Liberty Profile. These time-out values might not be suitable for your needs, so you must change the values accordingly.

1. To configure the higher time-out values in WebSphere Application Server (see step 2 to configure WebSphere Application Server Liberty Profile):

    1. Log in to the WebSphere Application Server Integrated Solutions Console.
    2. Remove any per session time-out:
      1. Under Servers, select WebSphere application servers > server1.
      2. Under Container settings, select Web Container Settings > Web container.
      3. Under Additional Properties, select Session management.
      4. Under Session timeout, select Set timeout and type 1440 in the Minutes field.
      5. Click OK.



    3. Configure the Web server plugin properties:
        Under Servers, select WebSphere application servers > server1 >Additional Properties > Web server plug-in properties


    4. Raise the transaction time-outs:
      1. Under Servers, Select Application servers > server1.
      2. Select the Configuration tab.
      3. Select Transaction service in Container Settings > Container Services section. Set the Total transaction lifetime timeout to 86400.

      iv. On the same page, set the Maximum transaction timeout to 86400.

        v. Click Apply and then click Save to save the changes to the master configuration.

      5. Raise the LTPA time-out:
        1. Under Security, select Global security.
        2. Under Authentication, select LPTA.
        3. Set the LTPA timeout to 1440.
        4. Click OK.



2. To configure the higher time-out values in WebSphere Application Server Liberty Profile:
    1. Open the file IS_Install_dir/wlp/usr/servers/iis/server.xml,where IS_Install_dir is the installation directory for WebSphere Application Server Liberty Profile.
    2. Edit the following variables and set them to the values indicated below:
      1. <httpSession ... invalidationTimeout="3600" ... />
      2. <ltpa expiration="7600m"/>
      3. <transaction ... clientInactivityTimeout="36000" propogatedOrBMTTranLifetimeTimeout="72000" totalTranLifetimeTimeout="72000" ... />

3. To configure the higher timeout value in InfoSphere Information Server:
    1. Log in to the InfoSphere Web Administrative Console.
    2. Click the Administration tab.
    3. Select Session Management > Active Sessions, then select the session you want to change.
    4. Select Global Session Properties, then set the Inactive Session Timeout to 86400.
    5. Click Save.




4. Restart WebSphere Application Server or WebSphere Application Server Liberty Profile to apply the changes.

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Document Information

Modified date:
16 June 2018

UID

swg21621492