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Changing Standard Report output to PDF causes white/blank screen, if closed Adobe Reader screen earlier

Troubleshooting


Problem

User runs any 'Standard Report'. By default, this will appear with 'Select Format' set to 'HTML'.

- The report appears OK (in HTML) in the standard report's browser window

- The report also simultaneously appears (outside the browser window) in a separate Adobe Reader session (as a PDF file).

User closes Adobe Reader (closes the PDF file). User then changes the 'Select Format' setting to 'PDF'. The report does not appear (in the 'standard report' browser window). Instead, that window is empty/blank.

Symptom

Initially, the report appears simultaneously as both HTML (inside the standard report browser) and also as a 'New_Report(x).pdf' file inside Adobe Acrobat Reader (separate from the Controller application):

image-20180918162430-1

If the user closes 'Adobe Reader' and then changes the 'Select Format' to 'PDF' then a white / blank / empty screen appears:

image-20180918162555-2

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

ibm10731979

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