IBM Support

Change in Apple iOS 10.x (and later) devices prevents full device wipe via Traveler Web & SmartCloud Notes Administration interfaces

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Abstract

Starting with iOS 10.x, Apple devices no longer support full device wipe through the Exchange ActiveSync Protocol, which prevents the IBM Traveler Web Administration and IBM SmartCloud Notes Administration interfaces from performing a full device wipe. The Wipe Traveler Application and Data feature continues to work as before.

Content

What's changed

Starting with iOS 10.x, Apple devices no longer support using the Remote Wipe feature of the Exchange ActiveSync protocol to perform a full device wipe (sometimes called a device hard reset).

Impacted Features

  • IBM Connections Cloud: Wipe Device action is no longer available for Apple devices at iOS 10.x (or later) from the IBM SmartCloud Notes Administration interface.
  • IBM Traveler 9.0.1.15 or later: Wipe Device action with Hard Reset option is no longer available for Apple devices at iOS 10.x (or later) from the IBM Traveler Web Administration interface.
  • IBM Traveler 9.0.1.14 or earlier: Wipe Device action with Hard Reset option does not work for Apple devices at iOS 10.x (or later) from the IBM Traveler Web Administration interface. The Apple iOS 10.x device does acknowledge the wipe request, but the device does not reset and the IBM Traveler data remains on the device.

Recommended Actions

  • Use the Wipe Traveler Data action from the IBM SmartCloud Notes Administration interface to remove all IBM Traveler data from Apple devices at iOS 10.x or later.
  • Use the Traveler Application and Data option when performing a wipe action from the IBM Traveler Web Administration interface to remove all IBM Traveler data from Apple devices at iOS 10.x or later.
  • Use an MDM provider, such as IBM Maas360, to manage mobile device security as MDM providers can still perform a full device wipe for Apple devices at iOS 10.x or later.

IMPORTANT NOTE: If you previously attempted a full device wipe action on an Apple device at iOS 10.x or later, you should perform a Clear Wipe action followed by a "Wipe Traveler Application and Data" action to remove the IBM Traveler data from the device.

See the Apple Documentation for a full list of supported features in iOS 10: http://www.apple.com/ipad/business/it/

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Document Information

Modified date:
29 July 2019

UID

swg21991360