Troubleshooting
Problem
User launches Controller client. User receives an error.
Symptom
Error when launching Controller client:
- ControllerProxyClient
The system cannot find the file specified.
Do you wish to accept the certificate?
If click "OK" they get a 'security alert' relating to the certificate.
- If they click 'View Certificate' they see the following message:
This certificate cannot be verified up to a trusted certification authority.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22005109