CCWeb logon failures accessing Web server

Troubleshooting

Problem

This technote explains why accessing the IBM® Rational® ClearCase® Web interface from an Apache™ based Web server or the Rational Web Platform (RWP) results in a login failure along with steps to resolve the problem.

Symptom

One of the following errors results during login from the CCWeb interface that uses an Apache web server or RWP web server.

An error occurred while processing this request: Logon failure: the user has not been granted the requested logon type at this computer.

An error occurred while processing this request: Logon failure: unknown user name or bad password.

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ClearCase Web (CCWeb)","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.0.1;7.0;2003.06.16","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ClearCase Web (CCWeb)","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
Rational ClearCase

Software version:
7.0.1, 7.0, 2003.06.16

Operating system(s):
Windows

Document number:
72635

Modified date:
16 June 2018

UID

swg21118553

IBM Support

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