IBM Support

"CCR has stopped working ... System.IO.FileNotFoundException" when using *local* (not 'web') client

Troubleshooting


Problem

User launches Controller from the icon in their Start menu. - In other words, effectively they launch: C:\Program Files (x86)\IBM\IBM Cognos Controller\CCR.exe An error appears.

Symptom


CCR
CCR has stopped working
Windows can check online for a solution to the problem

Details:
Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ccr.exe
Problem Signature 02: 10.2.5140.21
Problem Signature 03: 57a44797
Problem Signature 04: CCR
Problem Signature 05: 10.2.5140.21
Problem Signature 06: 57a44797
Problem Signature 07: 6a
Problem Signature 08: 1c
Problem Signature 09: System.IO.FileNotFoundException
OS Version:6.1.7601.2.1.0.16.7
Local ID: 1033

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1

Operating system(s):
Windows

Document number:
294857

Modified date:
08 May 2025

UID

swg22000765

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